Accurate Information
Provide accurate contact, service, order, pickup, delivery, and payment information when requesting laundry services.
Website, Service & Messaging Terms
These Terms of Use explain the rules that apply when you access The Laundry website, contact our team, schedule laundry service, place an order, or participate in our email or text-message programs.
Agreement Between You and The Laundry
By accessing our website, submitting a form, scheduling service, placing an order, or otherwise using our services, you agree to these Terms of Use and any additional terms presented during a specific transaction.
Terms Summary
The summary below is provided for convenience. The complete Terms of Use control if there is any difference.
Provide accurate contact, service, order, pickup, delivery, and payment information when requesting laundry services.
Services, pricing, turnaround times, pickup windows, and availability may vary by location, address, order type, and operating capacity.
Text-message participation is optional. Message frequency varies, message and data rates may apply, and you may reply STOP to unsubscribe.
Section 01
These Terms of Use form an agreement between you and The Laundry concerning access to our website and use of our laundry-related services.
If you do not agree to these Terms, do not use the website, submit a service request, or participate in an optional messaging program.
Additional terms may appear on an order page, service confirmation, promotion, laundry card platform, or separate commercial service agreement. Those additional terms become part of your agreement for the applicable transaction.
Section 02
You must be legally able to enter into a binding agreement to use paid services through our website.
If you submit a request on behalf of a company, organization, household, or another person, you represent that you have authority to provide the relevant information and accept applicable service terms on their behalf.
Our services are not directed to children. A parent or legal guardian should manage any transaction involving a minor.
Section 03
You may use the website for lawful personal or business purposes connected to learning about, requesting, scheduling, or managing The Laundry services.
You may not attempt to interfere with the website, bypass security, introduce harmful code, collect information without authorization, use automated systems in a way that burdens the website, impersonate another person, or use the website for fraud or unlawful activity.
We may restrict or block access when we reasonably believe that website use is unsafe, abusive, deceptive, unauthorized, or inconsistent with these Terms.
Section 04
The Laundry may offer self-service laundromat use, Wash & Fold, eligible pickup and delivery, commercial laundry, and other related services.
Service availability may depend on location, service address, order type, operating hours, equipment availability, staffing, capacity, weather, traffic, or circumstances outside our reasonable control.
Website descriptions are provided to help customers understand our services. They do not guarantee that every service, promotion, machine size, appointment time, or turnaround option will be available for every customer or order.
Commercial laundry customers may be asked to enter into a separate written service agreement. If that agreement conflicts with these Terms, the separate commercial agreement controls for that commercial relationship.
Section 05
You agree to provide accurate, current, and complete information when submitting an order, service request, contact form, pickup address, delivery instruction, or payment detail.
An online submission does not guarantee acceptance of a requested service, date, time, price, or promotion. An order is subject to confirmation, service-area eligibility, operating capacity, and any conditions shown during scheduling.
You are responsible for reviewing order confirmations, address details, contact information, service instructions, and scheduled windows and for promptly notifying us of any material error.
We may contact you to verify an order, clarify instructions, confirm access, discuss unavailable service options, or address a payment or safety concern.
Section 06
Customers are responsible for checking pockets, removing valuables, securing personal items, and identifying garments or textiles that require special handling.
You should disclose known stains, damage, color-transfer risks, delicate materials, special-care labels, and any condition that may affect safe cleaning.
We may decline or isolate items that appear unsafe, contaminated, hazardous, infested, unsanitary, illegal, or unsuitable for the requested process or equipment.
Cleaning processes cannot guarantee removal of every stain, odor, discoloration, shrinkage risk, pre-existing defect, or normal wear condition. Any separate written claim, garment-care, or service policy provided with an order also applies to that order.
Section 07
Pickup and delivery service is available only for eligible addresses, order types, and service windows.
You are responsible for providing a complete and accurate service address, safe access instructions, gate or building information, and a reliable contact method.
You must place laundry in the agreed pickup location within the confirmed window and ensure that the location is reasonably safe and accessible.
Estimated pickup, processing, and delivery times are not guaranteed. Times may change because of order volume, traffic, weather, access problems, customer changes, equipment issues, or other circumstances.
We may reschedule, cancel, or decline a pickup if the address is outside the service area, the location cannot be accessed safely, the order information is incomplete, or the items are not suitable for service.
Section 08
Prices, minimum order amounts, service charges, taxes, fees, and payment options may vary by location, service type, order size, and scheduling method.
The price or pricing method presented during a transaction or confirmed by our team applies to that transaction, subject to correction of obvious errors and changes requested by the customer.
You authorize the applicable payment provider to process charges connected to your order. A failed, reversed, or disputed payment may delay or prevent service.
Promotions may be limited to eligible customers, locations, services, order values, or time periods. Unless the promotion expressly says otherwise, offers cannot be combined and have no cash value.
Refunds, credits, reprocessing, or other remedies are determined under the applicable order terms, posted policy, facts of the request, and governing law.
Section 09
Program description. The Laundry SMS Alerts may provide order updates, pickup and delivery notifications, customer-support messages, service announcements, and promotional offers when you have chosen to receive them.
Consent. By providing a mobile number and affirmatively opting in, you consent to receive recurring text messages from or on behalf of The Laundry at the number provided. Messages may be sent using automated technology where disclosed during enrollment. Consent to promotional texts is not a condition of purchasing laundry service.
Message frequency and charges. Message frequency varies based on your activity, service requests, order status, and promotional preferences. Message and data rates may apply.
Opting out. Reply STOP to the sending number to unsubscribe from the applicable SMS program. We may send a final confirmation message. After confirmation, you will no longer receive messages from that program unless you opt in again.
Help. Reply HELP for assistance, email service@thelaundryca.com , or call (408) 832-6509 .
Carrier limitation. Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by carrier availability, device compatibility, network conditions, or other factors outside our control.
Mobile information. We do not provide mobile opt-in information or messaging consent to unrelated third parties for their own marketing. For additional information, review our Privacy Policy .
Section 10
We may send transactional or relationship emails connected to a service request, order, customer-support matter, or account activity.
Promotional emails may include laundry offers, service announcements, or business updates. You may unsubscribe using the instructions in the message.
Unsubscribing from promotional email does not prevent us from sending non-promotional communications that are reasonably necessary to manage an active order, service request, safety issue, or legal obligation.
Section 11
If you submit a review, testimonial, photograph, comment, suggestion, or other content, you represent that you have the right to submit it and that it is not unlawful, deceptive, defamatory, infringing, or harmful.
You retain ownership of content you create. To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and share submitted content for operating, improving, and promoting our business.
We may remove or decline to display content that violates these Terms, infringes rights, exposes private information, contains spam, or is otherwise inappropriate.
Nothing in these Terms is intended to prevent a customer from providing an honest review or reporting a lawful concern.
Section 12
The website, brand names, logos, photographs, graphics, copy, page designs, service descriptions, and other original materials are owned by or licensed to The Laundry and are protected by applicable law.
You may view and use website content for personal, non-commercial purposes connected to evaluating or using our services.
You may not copy, republish, sell, modify, adapt, redistribute, or commercially exploit website content without prior written permission, except where applicable law permits otherwise.
Section 13
Our website may link to or use services provided by online scheduling platforms, payment providers, laundry card systems, Google Maps, Trustindex, Yelp, Instagram, Facebook, and other independent companies.
Those third parties operate under their own terms, policies, and technical practices. We do not control and are not responsible for the availability, content, security, or conduct of an independent third-party service.
Your use of a third-party platform may create a separate agreement between you and that provider.
Section 14
To the fullest extent permitted by law, the website and general website content are provided on an “as available” basis.
We do not promise that the website will always be uninterrupted, error-free, secure, or available, or that all website information will always be complete or current.
Laundry outcomes may depend on fabric, age, condition, manufacturer instructions, pre-existing damage, stain composition, customer instructions, and other factors. No statement on the website guarantees a particular cleaning result unless we expressly provide a written guarantee for a specific service.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
Section 15
To the fullest extent permitted by law, The Laundry and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use or inability to use the website.
To the fullest extent permitted by law, our total liability for a claim connected to a paid service will not exceed the amount you paid us for the specific service giving rise to the claim, unless a greater remedy is required by applicable law or expressly provided in a separate written agreement.
These limitations do not apply where liability cannot lawfully be limited or excluded.
Section 16
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website, your material violation of these Terms, your infringement of another person’s rights, or information or instructions you provide without authorization.
This section does not require you to accept responsibility for conduct caused solely by The Laundry.
Section 17
We may suspend, restrict, cancel, or refuse website access or a service request when reasonably necessary to address nonpayment, fraud, abuse, safety risks, illegal conduct, harassment, misuse of our systems, or a material violation of these Terms.
Where practical, we may attempt to communicate about a service issue before cancellation. Immediate action may be taken when delay could create a safety, security, legal, or fraud risk.
Sections that by their nature should continue after termination, including payment obligations, intellectual property, disclaimers, liability limitations, and dispute provisions, will continue to apply.
Section 18
These Terms are governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles, except where another law must apply.
Before filing a formal claim, you and The Laundry agree to make a reasonable effort to resolve the issue through direct communication.
Nothing in these Terms prevents either party from seeking relief in a court with proper jurisdiction or using a government or regulatory process available under applicable law.
Section 19
We may update these Terms to reflect changes in our website, services, technology, business practices, messaging programs, or legal obligations.
The updated Terms will be posted on this page with a revised “Last Updated” date. Changes apply prospectively from the effective date, unless applicable law requires a different approach.
Continued use of the website or services after updated Terms become effective means you accept the revised Terms to the extent permitted by law.
Section 20
Contact our team if you have a question about these Terms of Use, an SMS program, or a laundry service request.
Send a Terms of Use or messaging-program question to service@thelaundryca.com.
Send an EmailCall our general team at (408) 832-6509 for service or messaging assistance.
Call Our TeamSubmit a question online and include the service, location, or messaging issue involved.
Open Contact Form 549 W El Camino Real
Mountain View, CA 94040
100 W Hamilton Ave
Campbell, CA 95008
Questions About These Terms?
Use our online form, email service@thelaundryca.com, or call (408) 832-6509.
