Information We Receive
We may receive contact details, service addresses, order and scheduling information, customer communications, transaction records, and website usage data.
Privacy, Transparency & Your Choices
This Privacy Policy explains how The Laundry collects, uses, protects, and discloses personal information when you browse our website, contact our team, schedule laundry service, or use connected online features.
About This Privacy Policy
We use personal information to operate our website, answer customer questions, process service requests, coordinate eligible pickup and delivery, manage business records, and protect our operations. The information involved depends on how you interact with us.
Privacy Summary
This summary highlights the main themes. The complete policy sections below provide the full explanation.
We may receive contact details, service addresses, order and scheduling information, customer communications, transaction records, and website usage data.
Information supports requested laundry services, scheduling, customer assistance, transactions, website performance, security, and legal obligations.
Depending on applicable law, you may request access, correction, deletion, or information about how your personal information is handled.
Section 01
The Laundry, referred to in this policy as “we,” “us,” or “our,” operates thelaundryca.com and provides self-service laundromat, Wash & Fold, pickup and delivery, and commercial laundry services.
This policy applies to personal information handled through our website, online forms, service scheduling, customer communications, and connected digital features.
Independent websites and platforms have their own privacy policies and are not controlled by this policy.
Section 02
Contact information. When you contact us or request service, we may receive your name, email address, telephone number, mailing address, and laundry service address.
Service and order information. We may receive scheduling details, pickup and delivery instructions, location choices, laundry preferences, item-care requests, order history, and customer support information.
Commercial service information. Businesses may provide an organization name, textile type, estimated laundry volume, service frequency, pickup requirements, and other details needed to review a commercial request.
Transaction information. We may receive the service purchased, transaction amount, payment status, order reference, and related business records. A third-party payment processor may handle full payment credentials under its own terms.
Website and device information. Technical systems may collect an Internet Protocol address, browser and device information, pages viewed, links selected, referring pages, approximate location, and cookie or analytics identifiers.
Section 03
We may receive information directly from you when you submit a form, contact our team, schedule service, manage an order, request support, or communicate with us.
We may also receive technical information automatically from your browser or device, and limited information from service providers that support scheduling, payments, communications, website hosting, analytics, or security.
Public interactions with review platforms or social-media profiles may also be visible to us when you choose to communicate publicly.
Section 04
Providing services. Information may be used to schedule, manage, process, and complete requested laundry services, including eligible pickup and delivery.
Customer communication. We use contact information to confirm requests, provide service updates, answer questions, and resolve customer concerns.
Transactions and records. Information may support payment processing, order history, billing assistance, accounting, and business recordkeeping.
Website operations. Technical and usage information may be used to operate, secure, measure, troubleshoot, and improve the website.
Safety and legal obligations. We may use information to prevent fraud or misuse, protect customers and systems, enforce applicable terms, and comply with legal requirements.
Section 05
Service providers. We may disclose information to companies that support website hosting, order scheduling, payment processing, communications, analytics, customer support, security, and professional services.
Legal and safety reasons. Information may be disclosed when reasonably necessary to comply with law or valid legal process, protect rights or safety, investigate suspected misconduct, or prevent fraud.
Business changes. Information may be reviewed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
At your direction. We may disclose information when you request, direct, or clearly authorize the disclosure.
We do not knowingly sell personal information in exchange for money. We do not provide SMS opt-in consent to unrelated third parties for their own direct marketing.
Section 06
Our website may use cookies and similar technologies to keep features working, remember preferences, measure website activity, improve performance, and protect against misuse.
Our website may link to or display features provided by service scheduling and payment providers, Google Maps, Trustindex, Yelp, Instagram, Facebook, and other independent platforms. Those providers may process information under their own privacy policies.
Most browsers allow you to block, delete, or manage cookies. Disabling certain technologies may affect website functionality.
Where required by applicable law, we will process supported browser-based privacy signals in accordance with legal requirements.
Section 07
We may send transactional communications related to orders, pickups, deliveries, customer support, account activity, or service changes.
Promotional email or SMS messages are sent when permitted and according to the choices presented when contact information is provided. Message frequency may vary. Message and data rates may apply.
Promotional email can be stopped using the unsubscribe instructions in the message. For eligible SMS programs, reply STOP to opt out or HELP for assistance.
We may retain records related to communication consent, message delivery, and opt-out requests as reasonably necessary to manage preferences and meet applicable obligations.
Section 08
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure.
Please avoid placing highly sensitive information in an open message field unless it is necessary for your request.
We retain personal information for as long as reasonably necessary to provide services, maintain transaction and business records, manage customer relationships, prevent misuse, resolve disputes, and comply with legal obligations.
Section 09
Where California privacy law applies, California residents may have rights subject to legal conditions, limitations, and exceptions.
These rights may include requesting information about personal data and how it is used or disclosed, deletion of certain information, correction of inaccurate information, and an opt-out of certain sale or sharing activities.
Where provided by law, a resident may also request limits on certain uses or disclosures of sensitive personal information and may exercise applicable rights without unlawful discriminatory treatment.
We may need to verify identity before completing certain requests. An authorized agent may submit a request where permitted by law, and we may request evidence of the agent’s authority.
Section 10
Our website and laundry services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from a child under 13. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to address it as required.
Section 11
We may update this Privacy Policy to reflect changes in our website, services, business practices, technology, or legal obligations.
The revised version will be posted on this page with an updated “Last Updated” date. Additional notice may be provided when required by applicable law.
Section 12
Send a privacy question, request, or concern using the contact option that is most convenient for you.
Send your privacy question or request to service@thelaundryca.com.
Send an EmailCall our general team at (408) 832-6509 and explain that you have a privacy request.
Call Our TeamSubmit the request online and clearly identify your message as a privacy request.
Open Contact Form 549 W El Camino Real
Mountain View, CA 94040
100 W Hamilton Ave
Campbell, CA 95008
Questions About This Privacy Policy?
Use our online form, email service@thelaundryca.com, or call (408) 832-6509.
